Refund policy

We want you to love your order. You have 30 days from delivery to request a return or refund.

Eligible returns: Items must be unused and in their original packaging. For hygiene reasons, opened skincare products can't be returned unless they arrived damaged or defective.

Damaged, defective, or wrong items: Email us within 30 days of delivery with your order number and a photo, and we'll send a replacement or a full refund at no cost to you.

How to start a return: Email soluviquestore@gmail.com with your order number and reason. We'll reply with return instructions. Please don't send items back without contacting us first.

Refunds: Approved refunds go to your original payment method and usually appear within 5–10 business days.

Return shipping: Customers cover return shipping costs unless the item arrived damaged, defective, or incorrect.