Return & Refund Policy
We want you to love your Soluvique products. You have 30 days from delivery to request a return or refund.
Eligible returns
- Items must be unused and in their original packaging.
- For hygiene reasons, opened skincare products can't be returned unless they arrived damaged or defective.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.
How to start a return
Email soluviquestore@gmail.com with your order number and reason. We'll reply with return instructions. Please don't send items back without contacting us first.
Refunds
Once your return is received and approved, your refund will be issued to your original payment method. It usually appears within 5–10 business days depending on your bank.
Return shipping
Customers cover return shipping costs unless the item arrived damaged, defective, or incorrect.